Privacy Policy



Denna policy finns endast tillgänglig på Engelska.


This notice explains how we, Smartzocks Sverige AB (“Smartzocks Sverige AB”, “we”, “us”), handle the personal information you supply when using our website (“the website”). Please read it thoroughly. We respect your right to privacy. As a result, we have implemented technological and organizational safeguards to secure the personal information you supply while using our website.


  • Handle orders submitted through our website

We gather your name (first and last), email address, phone number, and address in connection with a purchase. To administer your purchase, including contacting you regarding the order (e.g. for support purposes in the event of issues with the delivery of the products) and to fulfil our contractual responsibilities to you, we process the information gathered. You cannot be a customer of Smartzocks Sverige AB without consenting to the handling of the aforementioned personal information. Smartzocks Sverige AB will retain your information for the duration of your relationship with the firm, plus an additional 36 months for the objectives mentioned above. Afterwards, they will be stored according to specific legal obligations, such as the Swedish Accounting Act. When this period has expired At the end of this period, your personal information will be destroyed. If you want to pay through the internet, you must additionally enter extra information, such as payment or credit card details. We utilize third-party payment service providers to process online payments. The payment providers are accountable for processing your personal information to conduct payments. The above-described personal information is required for us to process your order. We cannot fulfil your order if you do not supply the necessary details. We retain information about your purchase and transaction, including any emails exchanged with support regarding the order, in case there are any issues with the supplied items and for accounting purposes.

  • Direct marketing and questionnaires

We may use your email address for direct marketing purposes with your consent to meet our legitimate interest in notifying you of offers about our products and services. We may also process information about your transaction history, order amount, payment method, and the country from where you accessed our website to send you relevant and customized offers by email and similar electronic methods of communication. You have the right to object at any time to our processing of your data for direct marketing purposes and to opt out of receiving future communications from us, which you may do using the contact information provided below. In addition, we may use your name, email address, and order history to conduct customer surveys since it is in our legitimate interest to learn more about how our customers perceive us and our products and services. The individual survey results are only kept for as long as it takes to calculate the aggregate findings, after which they are erased. The aggregated information is temporarily stored.

  • Website and the newsletter use

We may also handle personal data, such as your name and email address, that you voluntarily supply to us when you tick a box in our checkout, review a product, or subscribe to our newsletter. All published reviews will be stored indefinitely, and you will continue to get our email until you unsubscribe. We also gather visitor statistics, including viewed content and pages, referring websites, and website searches. We use the information to tailor the online user and purchasing experience and create, test, and enhance our website. We do not gather entire IP addresses. Therefore, the obtained information cannot be connected to or used to identify you. We gather visitor statistics using cookies and comparable mechanisms. By enabling cookies in your browser and continuing to use our website, you consent to our use of cookies. To learn more about our cookie usage, please see our cookie policy, which can be found here.

  • Statistics and Organizational Growth

We may use the personal data you submit when using our website, such as your location, product categories purchased, and payment method information, for statistical reasons, such as to determine how many individuals in a specific age group have purchased a certain product. This statistics data may be utilized for company expansion goals. The processing of your personal information is required to meet our legitimate interest in continually enhancing our business and offering new goods and services.


  • Third-party payment service providers

Your personal information may be handled by a so-called personal data assistant who facilitates our relationship with you. This data assistant will only use your personal information in accordance with the purposes for which it was acquired. We utilize third-party payment service providers to process online payments. To handle the transaction and complete the agreement between you and us, we will supply the third-party payment service provider with your name, address, order details, payment or credit card information, and the device used to make the purchase. As stated previously, payment providers are responsible for processing your personal information to conduct payments.

  • Group businesses

For the aforementioned objectives, we may also release your personal information to companies within the Smartzocks Sverige AB Group. The legal foundation for the disclosure to Group entities is the same as that for the processing itself.

  • Partners in delivery and storage and other third-party service providers

We utilize third-party partners for the delivery and storage of items. To handle the order and fulfil our contractual responsibilities to you, we will thus disclose your personal information, including your name, address, telephone number, and order information, with our delivery and storage partners. In addition, for the reasons outlined in section 2, we may utilize additional third-party service providers not specified in this section, such as to perform customer surveys and deliver tailored quotations. The third-party service providers we use are contractually required to treat your personal information solely in line with our strict instructions and are prohibited from using it for their purposes. Moreover, they must adopt technological and organizational security measures to safeguard your personal information.

  • Additional third parties

Lastly, we may process and disclose the personal data you have provided to third parties other than those described above to satisfy our legitimate interest in complying with applicable laws and regulations, legal requests from regulatory and supervisory authorities or relevant decisions, and to establish, pursue, or defend legal claims. In the case of a merger or transfer of assets, we may also disclose your personal information to third parties to satisfy our legitimate interest in carrying out such a merger or transfer.


We utilize third-party partners in China, Japan, and the United States for delivery and storage services. Consequently, your data may be transmitted with a purchase to countries outside the EU/EEA that may not provide the same degree of protection for personal data as countries within the EU/EEA. Afin d’assurer la protection adéquate de vos données personnelles, nous veillons a l’application de mesures de protection appropriées, en vertu d’accords de transmission de données contenant les clauses standard de protection des données approuvé From May 25, 2018, you have the right to obtain a copy of the terms by contacting us using the details provided below.


You have the right to access the personal information we maintain on you. You may also seek rectification of inaccurate or incomplete personal information. In addition, if our processing is based on your consent, you have the right to withdraw your consent to processing your data at any time. Do not hesitate to contact us if you have any queries about how we handle your personal information. You can also file a complaint with the local data inspection. From 25 May 2018, you also have the right to erase personal data, the right to restrict processing, the right to object to a particular processing, and the right to data portability to the extent stipulated by relevant data protection legislation. The right to data portability applies to the personal data you have submitted to us and that we have processed with your permission or to fulfil our contractual obligations to you. These typically consist of your name, email address, phone number, address, order information, and transaction history. They may also include product reviews and survey results that you have posted to the website


If you have any questions or issues about how we handle your personal information, please contact us using the information provided below.

Smartzocks Sverige AB

Vesslevagen 5A, 70348 Orebro, Sweden.

Registered number: 559149-5766

VAT number: SE559149576601

Email: [email protected]


Changes to this material will be communicated through the Help Center. When you visit our website, we urge that you review our most recent privacy statement.